key features
performance tracking
Meet operational commitments and quickly identify issues with real-time SLA monitoring and key performance metrics.
all levels 24/7 support
Keep operations running smoothly with 24/7 support, including round-the-clock system monitoring, rapid incident response, and full L1–L2–L3 technical coverage.
energy expert support
Get reliable support from a dedicated team with deep energy sector expertise, ready to handle the toughest questions and provide deep market insights.
360-degree view on every query
Access all logged incidents and queries through dedicated support tools, including integrated email imports and voice recording.
the benefit
Round-the-clock energy operations monitoring
our support team has been serving our major energy projects for over 5 years
Our support team has been serving our major energy projects for over 5 years and has grown into a dedicated service line covering customer relations, IT applications, and energy experts. Our teams are supporting several projects within the critical network infrastructure space, guided by our Service Operations Management, structured for fast response and performance. Our L1, L2, and L3 teams are trained and available to assist with any unexpected situation 24/7.
tell me more about thistechnical capabilities
Constant security monitoring & updates
A dedicated cyber security team keeps track of any tech stack vulnerabilities to close any identified gaps immediately, as well as validation.
Constant security monitoring & updates
A dedicated cyber security team keeps track of any tech stack vulnerabilities to close any identified gaps immediately, as well as validation.
Compliance reporting
Prebuilt interfaces with regulatory compliance platforms.
RCA-driven service excellence
Detailed root cause analysis and comprehensive reporting, including mitigation planning in case of incidents.
Multi-channel support
Access support anytime via email, ticketing, phone, or chat, with full coverage across all channels, your questions are answered quickly and reliably.
Multi-tier escalation
Continuously trained, fast-response, multi-tier escalation procedures are perfectly tailored to different query categories to get the right expert support.
System monitoring
Constant proactive system monitoring through our support experts to identify any anomaly, possibility for performance improvements, or possible issues.
service level commitments
99.99%
Uptime SLA
< 1min
Avg Response Time
24/7
Expert Availability
incident response process
01detection
Automated and manual monitoring detects anomaly or manual report received
< 10s
02triage
Severity assessment and initial diagnosis by operations team
< 2 min
03response
Immediate action taken to stabilize and mitigate impact
< 5 min
04resolution
Root cause identified and permanent fix implemented
< 4 hours
05review
Post-mortem analysis and preventive measures documented
24 hours
multi-channel support functions
24/7 Phone Support
Dedicated hotline for urgent issues
Always available
Email & Ticketing
Tracked support tickets with SLA
< 1 hour response
Remote Assistance
Direct system access for troubleshooting
On-demand
Chat
Enabling real time conversation
Always available
expert operations team
Our team brings decades of combined experience in energy operations
- Industry professionals certified by our clients
- Deep knowledge of energy operations
- Multi-lingual support teams
- Continuous training and certification
- Industry professionals certified by our clients
- Deep knowledge of energy operations
- Multi-lingual support teams
- Continuous training and certification
trusted by leading organisations
never worry about downtime again
Let our expert team handle your operations so you can focus on your business